eBooks help

Welcome to our eBook help. There's every chance you'll find the answer to your questions on these pages, so we suggest searching through our FAQs or trying one of our device specific help pages below If you still can't find the answer you need, then please contact us and we'll do all that we can to help. click here to contact us.

Reading eBooks on a specific device

The most important step you need to take before you can read our eBooks on any device is to setup an Adobe ID. To find out more about Adobe ID's click here.

Do IndieeBook eBooks work on all eReaders?

As there are new devices being produced weekly, it is impossible to guarantee compatibility of all makes and models of eReader. However the majority of eReaders will work with our eBooks. The notable exception is the Amazon Kindle.

What eBook formats are available on IndieeBook?

Depending on the title, the following formats may be available

If you want to read an eBook, your eReader device or application must be compatible with both the file format and the DRM format of the eBook. You will need Adobe Digital Editions in order to download and read ePUB files.

What does DRM- protected mean?

Digital Rights Management (DRM) ensure that the person who buys an eBook is its sole owner and is unable to share the file with others. DRM specification for each eBook are set by the publishers who own the respective copyrights.

What are the eBook file type options PDF and ePUB?

PDF stands for Portable Document File. As its name implies the document can be read on many different devices. The text and graphics in the document are fixed to the page much like a physical document.

ePUB stands for Electronic Publication. The content of this is 'reflowable' meaning that the document displayed can be optimised for the device it is being displayed on, much like a web page on a computer. This is usually the preferred option for an eBook.

Can I buy eBooks for my Kindle?

No, sorry Kindle is a 'closed' device so only content bought from Amazon can be viewed on a Kindle.

What are Adobe Digital Editions(ADE), Sony Reader for PC and Bluefire?

They are programs that you need to install on your computer that will allow you to read the eBooks that are downloaded from IndieeBook. When an eBook is purchased it is encrypted so that no one else can read it. This software decrypts the eBook so that it can be read.

For more information on the various Bookshelf software, please follow the links below.

Where can I get help with Adobe Digital Editions?


Do I have to pay for Adobe Digital Editions?

No. The software provided by Adobe is totally free.

Why should I authorise my computer when installing Adobe Digital Editions?

By authorising your computer you will link all your eBook purchases to your Adobe account. This means that you can then transfer those eBooks to other computers. If you have eBooks on multiple computers, you need to authorize each one with Digital Editions prior to transferring eBooks between them. Conversely if you do not authorise your computer, DRM protected items that you have already downloaded or will download later are tied to that particular computer and are not readable on other computers or devices. They also can't be restored from backup if the operating system is reinstalled.

How can I authorise my Adobe Digital Editions without reinstalling it?

Digital Editions has an "Authorize (sic) this computer" menu item that you can use after initial installation.

Can I buy multiple eBooks at the same time?

Yes, you can. You can also buy different formats (ePUB & PDF) at the same time.

Can eBooks be returned?

Not usually once it's been downloaded to a device but if you're not happy with the experience or there are content issues, please let us know so we can try to resolve this for you. Please contact our support team who will be able to help. Please make sure before you submit your order you know that this is the format you want – see above for format details. Please check before you attempt to download your eBook that it is compatible with your eReader or device, as we cannot issue a refund once the content has been downloaded.

What do I do if I'm having a problem downloading or accessing my eBooks?

Don't worry; we're here to help!

We'll need some information from you to help us solve your problem. Usually we'll want to know what version of Adobe Digital Editions you have, where you are attempting to download your eBook and where in the process the error occurred, a screen print of any error message, what device you're using, browser etc. Problems don't happen often but when they do they are usually quick and easy to resolve. Click here to contact us.

Can I share my purchased eBooks with others?

eBook copyright rules only allow the purchaser to use the eBook for personal use. You may however put the eBook onto more than one device that is registered to you.

Can I download my eBook to more than one device?

Yes, as long as the device is registered to you, you can share your eBook on up to 6 authorised devices.

How do I return an eBook ordered in error?

Once an eBook order has been placed we cannot refund it regardless of whether the eBook has been downloaded to your computer or not.

I have downloaded an eBook to my Bookshelf Software but cannot see it.

Please make sure that your Bookshelf Software is the newest version, if it is not then the eBook may not be visible on your Bookshelf.

Please click here to see our walk through guide and confirm all the steps taken making sure that when you are asked if you want to "Open" or "Save" the eBook link that you choose the "Open" button.

I have deleted my email that contained the eBook download link, is my order now lost?

You can download each eBook up to three times from the download link. Simply log into your IndieeBook account and then click on 'My account' at the top of the page. Then scroll down and click on the 'Digital Order History' link, where you can then click on the download link of the relevant eBook.

My downloaded eBook will not open

There can be a number of reasons that an eBook will not open, but the main reason is that the Bookshelf software needs to be updated. Please check that you have the most current version installed on your system.

If I have a problem with an eBook download, who should I contact?

Please confirm you have read all the Frequently Asked Questions and the relevant download instructions before contacting us. Please make sure you include as much detail as possible e.g:

  • IndieeBook order number
  • eBook EAN or Title
  • A clear description of the problem
  • Details of any error messages
  • The eBook bookshelf software that you are using
  • The device that you are trying to move the eBook onto

Your query will be passed on to our technical team who will contact you by email to resolve the problem.

How do I find eBooks on IndieeBook.co.uk?

Simply enter your search term in the search bar at the top of the page (title, author etc) and all matches will be returned, you can then filter the results by various filters. Alternatively you can browse through genres of eBook via the left menu on the home page.

Can I print my eBook?

This will vary from eBook to eBook as the rules governing the printing are dictated by the publisher. Therefore some eBooks will be fully printable; some will only allow a percentage of the eBook to be printed and some none at all.

Do eBooks get updated as new revisions are released?

No. Much the same as a physical book, new revisions would require a new purchase.

Who do I contact if I have a problem?

Don't worry, we're here to help! Our customer and technical support teams can be contacted here. We will respond to your email within 1 working day.

Please also read our device specific help pages above, as they might contain the answer you're looking for.

eBook terminology explained

Bookshelf software: An essential piece of software that allows you to decrypt and read the downloaded eBook. (For example, our eBooks work with the following Bookshelf Software: Adobe Digital Editions (ADE), Sony Reader for PC and Blue Fire).

DRM: Digital Rights Management. This means an eBook is encrypted to stop it being copied and freely passed around. All IndieeBook eBooks are protected by DRM.

Download link / eBook link: A web address that takes you to the eBook download site.

eBook reader: A mobile device that is used for reading eBooks on away from your main computer.