Terms and conditions

Welcome to The Indie eBook Shop website (at www.indieebook.co.uk) terms and conditions for use. This website is operated by Book Tokens Limited.

These terms and conditions apply to the use of this website, and by accessing this website and/or placing an order you agree to be bound by these terms and conditions as set out below. If you do not agree to be bound by these terms and conditions you may not use or access this website.

Before you place an order, if you have any questions relating to these terms and conditions please click here to contact our customer services team.

Definitions

"Conditions" means these terms and conditions, "product" means a product displayed for sale on the website, "we, "us", "our" means Book Tokens Limited , "you", "your" means the user of this website, "working days" means all days other than Saturdays, Sundays, and public holidays.

Use of website
Access

You are provided with access to this website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

Registration

When you register with the Indie eBook shop website, you will be required to choose a contact email address and password. You are responsible for all sessions and transactions taken under these details. You should keep your password safe and not disclose it to anyone. You should change it immediately if you feel it has been compromised.

You warrant that the personal information provided when you register as a customer is true, accurate, current and complete in all aspects, and you will notify us immediately if any of your details change, such as the credit card billing address. You may update your details by signing into your account on the Indie eBook shop website.

You agree not to impersonate any other person or entity or to use a false name or a name you are not authorised to use.

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, liability, damaged, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information.

Restrictions

By creating an account you confirm that you are aged 18 or over.

In placing an order you confirm that you are aware of any age restrictions on these products and assert that you are old enough to purchase them.

Some eBooks are subject to delivery restrictions and can only be sent to customers with a UK billing address. Where such restrictions apply they will be notified to you during the checkout process.

All orders are made subject to these terms and conditions.

The contract between us

Your contract for purchases made through indieebook.co.uk is with Book Tokens Limited, whose registered office is situated at 6 Bell Yard, London, WC2A 2JR

When placing an order, you agree that any and all information given is accurate and complete.

All orders are subject to acceptance and product availability.

No contract for the sale of any product will exist between you and Book Tokens Limited until payment of the whole of the price for the goods ordered has been received.

Once payment has been received Book Tokens Limited will confirm that your order has been received by sending an email to you.

This confirmation email will be sent to the email address given in your order form and will detail products ordered, order number and the total price (including VAT).

Book Tokens Limited's acceptance of your order brings into existence a legally binding contract between us on these terms.

Any term sought to be imposed by you in your order will not form part of the contract.

You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.

If your order has not been accepted, you will receive an email from us telling you the reasons why.

Book Tokens Limited is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website.

If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by email. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. If we are unable to contact you or we receive no reply from you, we will cancel your order.

Book Tokens Limited reserves the right to change prices listed without notice.

Book Tokens Limited reserves the right to refuse to supply to any individual or company.

Availability of goods you order

We will take all reasonable care to ensure that all details and availabilities of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up-to-date as possible, the information including product descriptions, prices and availability at a particular time may not reflect the position exactly at the moment you place an order. Please note that the price the goods are offered for tender are as displayed in the shopping basket.

Delivery of goods to you

eBooks will be sent to the person and the email address given by you in your order and are available only as a download.

Payment

Book Tokens Limited accepts payment by National Book Tokens (£) Sterling Gift cards as well as Visa and Mastercard credit and debit cards.

Before accepting your order we will carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to cover the cost of the transaction. No payment is debited from your card during this pre-authorisation, though your card issuer may 'reserve' these funds against your payment card.

Your payment card will only be charged when the items in your order are ready to be despatched.

We only accept credit/debit cards issued by UK Banks and registered to a valid UK address.

All product prices are shown in UK pounds sterling.

Prices and VAT

Prices shown on the website include VAT, where and to the extent that VAT is required to be applied to the product under UK VAT law.

Although we make every effort to ensure the prices on the website are correct, mistakes may sometime be made. If we discover a mistake in the price of the products you have ordered prior to their despatch, we will contact you and give you the option of either reconfirming your order at the correct price or cancelling your order. If we do not receive a reply we will cancel your order. Book Tokens Limited will not be obliged to offer any compensation for disappointment suffered.

Returns and credits

eBooks are non- refundable after purchase.

Please check before you attempt to download your eBook that it is compatible with your eReader or device, as we cannot issue a refund once the content has been downloaded.

Free Adobe Digital Editions software is needed to open your eBook and should be downloaded beforehand.

Replacement Goods

If you receive an incorrect or damaged item from us, please contact us immediately.

Privacy

We treat all your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation in place.

When you shop on the website, we will ask you to input and will collect personal information from you such as your name, email address, billing address, delivery address, telephone number, product selections, credit card and other payment information and a password. We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types likes .co.uk and .com) your browser type, the country your computer is located, the pages of our website that were viewed during your visit, the advertisement you click on, and any search terms that you entered on our website ('User Information'). We may collect this information even if you do not register with us.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

We confirm that any personal information which you provide to us (or which is available on public registers) and any user information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:

  • Processing your order
  • For statistical or survey purposes in improve this website and its services to you
  • To serve website content and advertisements to you
  • To administer this website
  • If you consent, to notify you of products or special offers that may be of interest to you.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, email or in writing and you confirm that you do not and will not consider any of the above as being in breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

When you create a shopping account while ordering online you will be given the option to receive information from Book Tokens Limited by post, email or telephone, about products, promotions or special offer which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional email by clicking the 'Unsubscribe' box, or by clicking here to contact our customer service team..

Your personal information may be disclosed to other businesses and third parties who may help process your order. Book Tokens Limited requires all such third parties to treat your personal information as fully confidential and to fully comply will all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your personal information to any external company for mailing or marketing purposes.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and/or user information, we are entitled to do so.

When entering any of our contests or prize draws, you will provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time. If you do not accept cookies you will be unable to use this website.

If, at any time you believe that indieebook.co.uk has not adhered to this privacy statement, please click here to contact our customer service team. and we will use all commercially reasonable efforts to promptly determine and correct the problem.

General

Accessibility

Our aim is for indieebook.co.uk to be fully accessible to customers with disabilities, providing all our customers with the ability to navigate the website easily. This site is AA compliant as defined by the W3C (World Wide Web Consortium)

Compliance with laws

The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.

Intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property in all material or content supplied as part of the website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content only onto one computer hard drive for such purpose. Any other use of the material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. The website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or its contents, or any transaction that may be conducted on or through the website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site of the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the condition for:

  • Any economic losses (including, without limitation loss of revenues, profits, contracts, business of anticipated savings) or
  • Any loss of goodwill or reputation or
  • Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions

The nature of internet communications means that your communications may be susceptible to data corruption, interception and delays.

We shall not be responsible for any detrimental reliance you place on this website or its contents.

Severance

If any part of the conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the conditions and shall not affect the validity and enforceability of any of the remaining provisions of the conditions.

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision

Survival

Each provision of the conditions shall be construed as separately applying and surviving even if for any reason or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Hyperlinks

Our website may contain hyperlinks. These hyperlinks connect you to sites of other organisations which are not our responsibility. We have no control over any of the information you can access via other websites. There, no mention of any organisation, company or individual to which our website is linked shall imply any approval or warranty as to the standing and capacity of any such organisations, company or individual on the part of Book Tokens Limited.

Promotional discount codes

We may occasionally offer discount codes to customers. Discount codes can only be used as specified on the individual discount code. Discount codes cannot be used retrospectively and cannot be used with any other voucher, coupon or offer. We reserve the right to withdraw codes at any time.

Force majeure

Book Tokens Limited shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstances beyond its reasonable control.

Entire agreement

These terms and conditions, together with the current Book Tokens Limited website prices, delivery details and Book Tokens Limited's contact details, set out the whole of our agreement relating to the supply of the goods to you by Book Tokens Limited. Any changes to these conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Book Tokens Limited and you are expected to do. You confirm that, in agreeing to accept the conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the conditions.

Law

The conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Contact

The registered company address of Book Tokens Limited is 6 Bell Yard, London, WC2A 2JR.